Returns & Exchanges Policy

Customer satisfaction is very important to us ❤️

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Return Eligibility

You can request a return if:

Item is damaged
Item is incorrect
Item has a manufacturing defect

Return requests must be submitted within 3 days after delivery.

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Exchange Policy

Exchange is available in the following cases:

Size issue (if applicable)
Wrong item received
Damaged product received

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Return Conditions

To qualify for a return or exchange, the product must be:

Unused
In original packaging
With tags intact (if applicable)

If these conditions are not met, your request may be rejected.

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Non-Returnable Items

The following items are not eligible for return:

Used or worn products
Opened or hygiene-sensitive items
Discounted or clearance sale products

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Refund Process

All refunds are processed after product inspection.
Refund time: 5–7 working days after approval.

For Cash on Delivery (COD) orders, refunds will be issued via:

Bank Transfer
JazzCash / EasyPaisa

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Return Shipping

If the issue is from our side (damaged, wrong item, defect) → Return shipping is free
If the return is due to customer preference or change of mind → Customer will bear the shipping cost